Privacy Policy

Information We Collect

At Zivina, we collect information that helps us provide better esports psychology services and improve your learning experience. The data we gather falls into several categories, each serving specific purposes for platform functionality and user support.

• Account registration details including name, email address, and contact information
• Profile information such as gaming preferences, skill level, and learning objectives
• Communication data when you contact our support team or participate in forums
• Payment information for premium services (processed securely through third-party providers)
• Survey responses and feedback about our programs and materials

• Device information including IP address, browser type, and operating system
• Usage patterns such as pages visited, time spent on platform, and feature interactions
• Performance data related to learning progress and course completion rates
• Technical logs for troubleshooting and platform optimization

How We Use Your Information

Your information enables us to deliver personalized esports psychology training and maintain a high-quality learning environment. We use collected data responsibly and only for purposes that directly benefit your experience or platform operations.

• Providing access to learning programs, study materials, and progress tracking
• Personalizing content recommendations based on your interests and skill level
• Communicating important updates about courses, new features, and account changes
• Processing payments and managing subscription services securely
• Analyzing platform usage to improve content quality and user experience
• Providing customer support and responding to your inquiries promptly
• Ensuring platform security and preventing unauthorized access
• Complying with legal requirements and protecting user rights

Information Sharing and Disclosure

Zivina maintains strict controls over information sharing. We only share data when necessary for service delivery, legal compliance, or with your explicit consent. Our approach prioritizes your privacy while enabling essential platform functions.

We work with trusted third-party services that help operate our platform. These include payment processors, cloud storage providers, and analytics services. All partners are contractually required to protect your data and use it only for specified purposes.

We may disclose information when required by law, court orders, or government regulations. This includes situations involving user safety, fraud prevention, or protecting our legal rights and those of our users.

In the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of the transaction. Users will be notified of such changes and given options regarding their data.

Data Security and Protection

Protecting your information is fundamental to our operations. We implement comprehensive security measures designed to safeguard data against unauthorized access, alteration, or destruction.

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel only
• Secure servers hosted in certified data centers
• Regular data backups with encrypted storage
• Employee training on data protection and privacy practices
• Incident response procedures for potential security breaches

Your Rights and Choices

You have significant control over your personal information and how it's used on our platform. We provide various tools and procedures to help you manage your data according to your preferences.

• Update your profile information and communication preferences at any time
• Download a copy of your personal data stored on our platform
• Request deletion of your account and associated information
• Control marketing communications and notification settings

You can request a copy of your data in a commonly used, machine-readable format. This includes your profile information, learning progress, and course completion records.

If you notice inaccurate information in your account, you can correct it directly through your profile settings or contact our support team for assistance with complex changes.

Data Retention and Deletion

We retain your information only as long as necessary to provide services, comply with legal obligations, and maintain platform security. Our retention practices balance user privacy with operational requirements.

• Active account data is retained while your account remains open and active
• Inactive accounts may be archived after 24 months of non-use
• Learning progress and course data are kept to maintain certification validity
• Payment records are retained according to financial regulations and tax requirements
• Support communications are kept for quality assurance and issue resolution
• Technical logs and analytics data are typically deleted after 18 months

When you request account deletion, we remove your personal information within 30 days. Some data may be retained longer if required by law or for legitimate business purposes, such as fraud prevention or legal proceedings.

International Data Transfers

As Zivina operates globally, your information may be transferred to and processed in countries other than Pakistan. We ensure that all international transfers comply with applicable privacy laws and provide adequate protection for your data.

When transferring data internationally, we use appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized mechanisms to protect your information.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify users through email or prominent notices on our platform.

Minor updates, such as clarifications or formatting changes, may be made without specific notification. We encourage you to review this policy regularly to stay informed about how we protect your information.

Continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may discontinue using our services or contact us to discuss your concerns.

Contact Information for Privacy Matters

If you have questions about this privacy policy, need assistance with your data rights, or want to report privacy concerns, please contact us using the information below. We're committed to addressing your privacy questions promptly and thoroughly.

When contacting us about privacy matters, please include your account email address and a detailed description of your question or concern. We typically respond to privacy inquiries within 5 business days.